FAQ

Immediately after having an accident, it is useful to follow the advice of the local Police Station. You may also wish to gather as much information as possible, carry a pen, paper and ideally a disposable camera in your car.

One estimate is usually sufficient, we can speak with your insurer on your behalf to confirm this if required.

Yes, estimates are carried out on a pre-bookable basis, this usually takes about 15 minutes. We have a waiting area in our reception.

You are the customer and insurance companies like to retain your business. They may wish for you to use their approved repairer but you are allowed to exercise your choice.

Courtesy cars are available.

Yes, up to and including Mercedes Sprinter size.

Collection and re-delivery is available on request.

We guarantee all our work for as long as you keep your vehicle.

Excess – this is the amount that you have agreed to contribute to the cost of the repair with your insurance company. However, you may not be required to pay this amount if the accident was not your fault.

Betterment – You may be required to contribute to the cost of the repair if your vehicle will be returned in a better condition. For example if your vehicle needs a new tyre as a result of the accident your insurance company will measure the depth of tread on your old tyre and if it is well worn they may ask you to contribute to the cost of the new tyre because the vehicle will be returned with a better condition. The area of betterment is decided by your insurer.

VAT - if you are VAT registered.

Additional Work – it is always a good idea to consider having existing scratches and dents repaired whilst your vehicle is in our workshop, ask for an estimate for rectifying additional work. If additional work is undertaken payment will be required when your vehicle is collected.